Plan de estrategias para mejorar la calidad de atención al usuario del Comando Provincial de Policía de Pastaza # 16, de la ciudad del Puyo, provincia de Pastaza período 2015

Abstract

The strategy plan to improve quality of customer service of the Provincial Police Command of Paztaza #16, in Puyo city, Pastaza province in 2015, which helps to improve the service to the user of the secretariat area of the Command. For the development, a SWOT analysis and survey were carried out to design the strategy plan, which will be aimed at improving the user service, such as: a training program, preparation of a service manual and service client, implementation of a suggestion box and a call center. It is recommended to implement the strategies that are proposed for the purpose of improving customer service and provide a quality service, meeting the expectations of users.