Aplicación de buenas prácticas de recepción, almacenamiento y dispensación de medicamentos y dispositivos médicos en el Centro de Salud Tipo C Joya de los Sachas

Abstract

The aim of the research was to apply good practices for reception, storage and dispensing of medicines and medical devices in the Centro de Salud tipo C, Joya de los Sachas. It is a descriptive and cross-sectional study. It was carried out in two phases, the first was the diagnosis of the current situation of the pharmacy and its warehouse, by means of a checklist, based on the manuals “Reception, storage, distribution and transport of medicines, medical devices and other strategic goods in the Integral Public Health Network ”and“ Safe labeling of pharmaceuticals in the health care centers of the Integral Public Health Network ”, after analyzing the information, non-conformities were identified and corrective actions were established. The second phase was to evaluate the dispensing process when medicines were delivered during September-December 2020, using the checklist technique in order to determine errors during the reception and interpretation of the prescription. The results showed that 70.71% of the evaluated parameters complied with the manuals and 29.29% did not comply; therefore, signage, labeling, and ordering of medicines and medical devices were implemented, as well as Standardized Operating Procedures (SOPs) were designed. The analysis of the dispensed prescriptions presented 21.03% of prescription errors, where the following were considered critical points: lack of recommendations, drug concentration, pharmaceutical form and indications. It was concluded that the pharmacy and its warehouse have an acceptable compliance percentage and with the implementation of the corrective actions it was achieved that the establishment be more aligned with the mandatory legal requirements, reaching a compliance percentage of 91.05%. It is recommended to carry out the SOPs in order to improve the service to patients who come to the Health Center and guarantee quality health care.