Elaboración de la documentación para implementar un sistema de gestión de calidad bajo la Norma ISO 9001:2015, en la Empresa SUMATEX

Abstract

In this research work, the documentation required by ISO 9001:2015 was prepared for the implementation of a quality management system (GSC) in the textile company SUMATEX located in the city of Riobamba. For the development of research, first, the documentation that a company must have for the implementation of a quality management system was determined through a bibliographic review of the standard. Second, using the deductive and inductive method, the initial diagnosis was executed to determine the documentation already existing in the organization, for this purpose several visits were made to the company where it met with those in charge of the different areas that make up the company, proceeded to conduct a survey of the workers and interview to the administrative area, also carried out the application of a checklist NTC ISO 9001:2015 to evaluate the percentage of compliance the requirements of the standard, which resulted in 25% compliance with the requirements. Third, a quality manual was developed focusing on the documents and records that are mandatory by the standard, the procedures were carried out according to the activities carried out in the company's processes. In addition, the requirements of the clauses of the standard were developed from the context of the organization to the improvement, with this the company has the necessary documentation to be able to implement the quality management system. It is recommended to make adequate use of the information in this work as it is a very valuable tool for the application of good practices in the processes that will allow to develop the activities with the world quality standards.