Implementación de un protocolo de buenas prácticas de recepción, almacenamiento y dispensación activa de medicamentos en la farmacia ¨farmagato¨ en la ciudad de Riobamba

Abstract

The main objective of this research study was to implement good practices for the reception, storage, and active dispensing of medicines at Farmagato pharmacy in the city of Riobamba, through a non-experimental, descriptive, and cross-sectional study. The study population consisted of the staff working at Farmagato pharmacy and external users who came to the pharmacy requesting medicines during July 2023. The analysis was carried out in three stages: diagnosis of the initial situation of the conditions of reception, storage, and active dispensing of medicines, design of standard operating procedures (SOPs) of good practices, and evaluation of the application of good practices for the reception, storage and active dispensing of medicines. The results showed initial compliance of 40% in the organization, 33% in personnel, 50% in infrastructure, 28.5% in equipment and materials, 42% in the reception process, 28% in storage, and 33% in the dispensing of medicines. The patient surveys showed that the pharmacy does not dispense medicines in an informed manner. Subsequently, corrective actions and the design of SSOPs were carried out to achieve the quality parameters of the "Technical Standard of Good Practices for Pharmaceutical Establishments" of the National Agency for Regulation, Control and Health Surveillance (SSOPs). Finally, the application of the SSOPs was evaluated, obtaining an overall compliance rate of 63.63%. It was concluded that it is important to monitor compliance with SSOPs quality guidelines in the pharmacy to dispense safe and efficient medicines for patient treatment. It is recommended that the pharmacist should periodically assess the degree of compliance and promote active and individualized dispensing.