Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001-2015 para la base 1 en la empresa López Torres Industrial S. A.

Abstract

This research focuses on the design of a Quality Management System (QMS) based on the ISO 9001-2015 standard for base 1 of López Torres Industrial S.A., an oil company, the need to improve the competitiveness and quality of the services offered has been identified, emphasizing the importance of quality in a highly competitive and globalized market. The objective was to determine the current situation, analyze processes, establish clear procedures and develop a Quality Manual. The methodology used a mixed approach, combining qualitative and quantitative methods, and a non-experimental and cross-sectional design was applied. The results revealed deficiencies in documentation and partial compliance with ISO 9001-2015, especially in areas such as organizational context, leadership, planning and operation, where procedures such as document development and production were developed to improve quality management. Weaknesses identified were addressed to enhance compliance with the requirements of the standard and strengthen the competitiveness and quality of products and services of Lopez Torres Industrial S.A. in the regional oil market.