Diseño y aplicación de buenas prácticas de recepción, almacenamiento y distribución de medicamentos, cosméticos y productos naturales en la Empresa Panijú S.A

Abstract

The aim of this research project was to design and apply good practices for the reception, storage and distribution of medicines, cosmetics and natural products at Panijú S.A., by means of a quantitative study, with descriptive and explanatory analysis. The study population consisted of the personnel working in the warehouse area. Data collection was carried out in four stages: evaluation of the initial situation, development of standardized operating procedures, implementation of standardized operating procedures and evaluation of the implementation based on the Norma técnica de buenas prácticas a establecimientos farmacéuticos. The results of the initial evaluation were 66.67% compliance in reception, 71.43% in product storage and 75% in the guidelines of the distribution process, then operating procedures were developed for warehouse personnel, reception, storage, product distribution, inventory control and recalls, these were applied in the warehouse area and finally, the degree of compliance with the regulations was evaluated after the implementation of the documents prepared, showing 80% compliance in personnel, 90.91% in infrastructure, 100% in equipment and materials, 100% in the reception process, 100% in the storage process and 100% in the distribution process. It was concluded that the application of the operating procedures made it possible to comply with the quality parameters of the standards of good practice in pharmaceutical areas. It is recommended to comply with the documents and records prepared to achieve the quality standards in the reception processes, storage and distribution of products and, in addition, it is important to have a pharmacist permanently in the warehouse area to control the proper management of the processes.